SOC Integration
Security Operations Center integration guide for real-time monitoring, dispatch operations, and incident management.
SOC integration is available on Enterprise plans only. Contact sales for access and configuration assistance.
Overview
The Security Operations Center (SOC) module provides a unified command center for real-time oversight of security operations, including live guard tracking, incident management, and intelligent dispatch.
Core Capabilities
Command Center Dashboard
Real-time visualization of guard locations, patrol progress, and active incidents on an interactive map.
Intelligent Dispatch
AI-powered guard assignment based on proximity, availability, certifications, and skill matching.
Real-time Alerts
Configurable alert rules for geofence violations, missed checkpoints, panic buttons, and SLA breaches.
Escalation Workflows
Automated escalation chains with configurable timeouts and multi-channel notifications.
External Integrations
The SOC module supports integration with third-party security systems for unified monitoring.
Integration with ONVIF-compatible cameras for live video feeds and recorded playback.
Real-time badge/lock status from Lenel, HID, and other access control systems.
Alarm receiver integration for automatic incident creation and dispatch.
SOC API Endpoints
The SOC module exposes dedicated API endpoints for integration with external systems. See the Incidents API for incident management endpoints.
SOC API endpoints require additional permissions. Request SOC API access via the internal IT portal.
SOC Webhooks
Subscribe to SOC-specific webhook events for real-time integration with your systems.
incident.created
Triggered when a new incident is reported via mobile app, SOC dashboard, or alarm integration.
incident.escalated
Triggered when an incident is escalated due to timeout or manual escalation.
dispatch.assigned
Triggered when a guard is dispatched to an incident or job.
SOC Monitoring
Monitor SOC operations and system health through dedicated dashboards.